Discover the Next-Gen Customer Feedback
Solution That Drives Real Insights
Discover the Next-Gen
Customer Feedback
Solution That Drives
Real Insights
Make Every Customer Voice Count
Don't limit yourself to a single perspective from staged interactions.
Mystery shoppers are not your actual customers, and their visit is just a performance.
CX Is an Ever-Evolving World, Not a Stage
Let all your customers express their honest opinions in their own unique style – no matter who they are and what needs they have.
The voices of your diverse customers are what matters. Not the artificial mystery shopping experiences.
CX Is an Ever-Evolving World, Not a Stage
Let all your customers express their honest opinions in their own unique style – no matter who they are andwhat needs they have.
The voices of your diverse customers are what matters. Not the artificial mystery shopping experiences.
Unleash the Power of Customer Diversity
You have thousands of different customers, they are real, and you need to listen to them all to get a full picture of the quality of service you provide.
Some of your customers are loud, decisive and fast, the others may be introverted, slow and sophisticated.
Trusted by over 50 Leading International Retail Companies
Trusted by over 50 Leading International Retail Companies
Listen to the Diverse Voices of Your Customers
Your customers are real, not hired.
Your customers' interactions are authentic, not staged.
Your customers' opinions are valuable, not useless.
Your customers' characters are diverse, not uniform.
Mystery shopping
vs. Mastery Shopping
Struggling to get real insights from mystery shopping? Looking for a more effective alternative? Check out this comparison to help you make an informed decision!
Interested? We can show you around!
Mystery shopping
vs. Mastery Shopping
Struggling to get real insights from mystery shopping? Looking for a more effective alternative? Check out this comparison to help you make an informed decision!
Interested? We can show you around!
By utilising Mastery Shopping, Dr. Max, the 2nd largest pharmacy chain in Europe, generated an impressive average revenue increase of 33%. Additionally, they were able to save over 40% on the costs associated with mystery shopping.
“Thanks to Mastery Shopping, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings.”
Retail giant JYSK achieved an impressive lead value of €1.7 million by utilising our CX solution. This outstanding result translates to a potential revenue of €72 million, based on the widely accepted industry-standard LITMUS benchmark for calculating return on investment.
“Some years ago, we may have believed we could never be this close to our customers. Now I really find we are, and this has made an impact.”
Unlock the Secret to Boosting Customers' Shopping Cart Size by 25% With Mastery Shopping!
Discover the power of Mastery Shopping with real-life examples from our retail clients. Download our free case study now to learn how this innovative solution drives sales and enhances customer satisfaction. Simply share your email address, and the case study is yours.
Is this CX Solution the Perfect Fit for Your Business?
Long Live Mastery Shopping!
Long Live Mastery Shopping!
Jan Gabauer
Expert CX Consultant | Staffino
Marek Kempka
CCXP | Shoppermark